COVID-19 Update: A Message to our Guests

Warm greetings from Niyama Private Islands Maldives,

As the world begins to travel again, I would like to introduce you to some of the measures we are taking to safeguard your health, safety and wellbeing at our resort. 

I am also pleased to share that we continue to offer extra flexibility on all new reservations so you can book with confidence.


Stay with Peace of Mind

We are committed to safeguarding guests’ safety, health and wellbeing through our ‘Stay with Peace of Mind’ health and safety initiative. Key measures include:

Arrival & Departure

Guests have the option to check in online prior to arrival and check out online before they depart. Everyone arriving at the Niyama Airport Lounge and our Resort has their temperature checked, and all luggage is sanitised before it enters the property.

Transport

Cars, and boats are used for internal airport transfers and/or excursions are fully sanitised after every journey. Our drivers and captains follow the strictest hygiene standards and hand sanitiser is available in every touch point.

Guest Guardians

A Guest Guardian has been appointed at our Resort to ensure the highest level of health and safety compliance at all guest touchpoints.

Team Members

All team members have received enhanced COVID-19-related health and safety training, including correct procedures for wearing masks, personal protective equipment and physical distancing awareness.

Public Areas and Buggy Cars

We have significantly increased cleaning schedules in all public areas with particular focus on high-touch areas such as door handles. Our Buggy cars will be cleaned and sanitised after every trip.We strictly adhere to physical distancing best practices.


Guest Rooms 

Rooms are thoroughly cleaned and disinfected after every stay. Every room contains a personal hygiene kit with mask and hand sanitiser for each guest.
For a full list of our COVID-19 measures, please click here.

Book with Confidence

During these challenging times, we are offering extra flexibility and support for all new reservations.

Free change of date or cancellation up to 7 days prior to arrival. Subject to availability. 

If you need to make or adjust a reservation, please call our team on +960 676 2828 or email reservations@niyama.com and we will be delighted to assist you.

Welcome Back

As we envision and hope for a brighter, freer future, Niyama Private Islands Maldives look forward to welcoming you back with our genuine hospitality and personalised service. Nature’s Playground awaits you.

Wishing you peace of mind,

Hafidh Al Busaidy
General Manager
Niyama Private Islands Maldives

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General Covid-19 Related Questions

How safe is it to go on holiday to Niyama Private Island Maldives?

  • At Niyama Private Islands Maldives, we are committed to safeguarding guests’ and team members safety, health and wellbeing during every moment of their stay which includes the representatives from key areas & functions of the resort, leading by the Resort Doctor measures in line with guidelines issued by the Maldivian Health Ministry (HPA - Health Protection Agency) and World Health Organization.
  • The resort management is dedicated and trained COVID-19 task force liaising directly with the local health protection agency and branch of the ministry of health.
  • We will continue to maximize the use of our space, from beaches to restaurants, to ensure you can relax at a safe distance and all activities executed should maintain the social distancing guide of 2m or 6ft.
  • No outside visits will be allowed to the Resort. Access will be limited to the Guests only.

  

What are the requirements to travel to the Maldives and to your Resort?

All tourist arrivals to the Maldives will be provided with a 30-day validity visa on arrival. As part of the visa requirement, you must present the following documents:

  • A confirmed hotel reservation of your stay at our resort .
  • A health self-declaration form must be submitted within 24 hours prior to your flight departure to the Maldives. This is an online form that needs to be completed from here
  • Effective from 10th September, a negative COVID-19 PCR test certificate in English on arrival, conducted a maximum of 96 hours prior to your departure flight to the Maldives, for all travelers over the age of 1year.

 

What is the cancellation policy if I wish to cancel my booking?

During these challenging times, we are offering extra flexibility and support for all new reservations. Free change of date or cancellation up to 7 days prior to arrival (14 days prior Peak Season). Subject to availability. 

If you need to make or adjust a reservation, please call our team on +960 676 2828 or email reservations@niyama.com and we will be delighted to assist you.

 

What precautionary measures does the resort have in place to prevent a possible outbreak?

  • All team members have received enhanced COVID-19-related health and safety training, including correct procedures for wearing masks and personal protective equipment and physical distancing awareness.
  • We have significantly increased cleaning schedules in all public areas with particular focus on high-touch areas such as door handles. Our Buggy cars will be cleaned and sanitised after every trip. We strictly adhere to physical distancing best practices.
  • Villas & Pavilions are thoroughly cleaned and disinfected after every stay, including the use of electrostatic machines. Every villa contains a personal hygiene kit with mask, hand sanitiser and antibacterial wipes for each guest.
  • Table spacing and à la carte-only dining has been introduced to ensure physical distancing compliance and the highest hygiene and safety standards. Prior reservations are required.
  • Use of fitness areas has been restricted to two villas at a time in line with physical distancing best practices. Cleaning schedules have been increased and hand sanitisers are available throughout fitness areas. All health and safety measures in our fitness areas are fully compliant with local requirements.
  •  

Will the Resort provide the PCR Testing for International Flight Departure?

Niyama Private Islands Resort has partnered with the local medical facilities in Male to offer PCR tests service at USD 150 per person per test. An advance notice of 72 hours prior to departure date is required. Testing will be done in the privacy of your villa and samples will be sent immediately to the laboratory for analysis. The test results will be provided within 48 hours and sent by email. Should the test results be inconclusive, resampling may be required, and additional charges will be applied.

 

Kindly inform our Reservation Team or your Thakuru from the Front Office Team at the time of your booking or on arrival that you would need a PCR test prior to your departure. Kindly provide your contact details i.e. local phone number, Viber or WhatsApp number and email address. The samples will be sent immediately to the laboratory for analysis. Please note that the laboratory is closed on Fridays and results will be only available the next day.

 

What is the protocol if a guest is suspected to have the virus while at the resort?

Suspected guest will be transferred to the designated Isolation guest room, our Rapid response team will be immediately contacted to ensure all required further actions are taken to ensure the safety and well-being of guests and team members. The HPA is required to be contacted and will issue further instructions to the resort after review.

 

To whom can I speak to in order to get more information about onsite prevention and any other information?

On site - Guest Guardian or your Thakuru. A Guest Guardian has been appointed at our Resort to ensure the highest level of health and safety compliance at all guest touchpoints.

  

Do you have isolation rooms for any guests or team members who show symptoms?

Yes, we do have Villas are blocked for isolation for the guests on the Resort, and a designated isolation area in our team accommodation area.

Do you have any medical facilities available on the island?

Our resort doctor and nurse are on call 24 hours, daily. Consultation, examination, will be provided complimentary for all guests. In situations requiring further medical attention or a referral case, including and not limited to laboratory testing and transfer to a government medical facility, the costs of these will be charged to the guest’s account.

 

FAQ and Operational Changes

RESTAURANT/OUTLET

Are buffets still offered in any outlets?        

For the safety of the guests and our team members, we have removed buffet and have replaced it with a la carte options.

What are the new entitlements for Half-Board?

  • Unlimited table set menu breakfast at Epicure
  • Three course dinner on a la carte in Epicure (1 appetizer + 1 main course + 1 dessert or 2 appetisers + 1 main course or 1 main course + 2 desserts)
  • USD 50 net per person per night food credit is applicable when having dinner in Nest, Tribal and Edge
  • Dine around credit is not valid for In-Villa Dining, Subsix, The Deli, Food Truck and Destination Dining

 

Which outlets are open for lunch?

Dune (which is also the designated outlet for guests booked on Full Board), Food Truck and The Deli are open daily, while on rotational basis Subsix & Nest teppanyaki are open for lunch twice a week too.

 

Are specialty outlets/restaurants open daily for dinner?

Each of our specialty restaurants such as Nest, Tribal and Edge are open twice a week on rotational basis.

 

Are walk ins in the restaurant allowed?

To ensure that proper social distancing is followed, pre-bookings are required for all restaurants.

 

NOTE: BLU Restaurant is currently closed and expected to be open by mid December 2020

 

EXPLORERS KIDS CLUB

What are the new procedures for Kids Club?

Open daily from 9:00 am-12:30 pm and 2:30 pm-6:00 pm.

  • We are on pre-booked service basis. Please contact us to book our sessions.
  • For all children being left in our care parents, MUST fill in a Parental Agreement form before we can accept them.
  • Children temperature will be checked before entering Kids Club A.M and P.M. and will not allowed to enter if temperature exceeds over 37.5C.
  • Sanitizer stations are placed inside and outside of Kid’s Club.
  • Team member will encourage children to wash and sanitize their hands before and after every activity.
  • We provide nappies, wipes, bug spray, sun cream (Nivea Kids), snacks and water for children in our Kids Club.
  • All children will have sun cream and bug spray applied when doing outside activities.
  • If a child requires a medicine throughout their time with us, please discuss with the childcare team.
  • Morning activities start at 9:00 am and afternoon activities start at 2:30 pm.
  • Activities will ensure social distance measures.
  • Activity plans are 2 weeks and can be found on the villa TV (please speak to Kid’s Club to find out about the current week).

ACTIVE & PUMP (Gym)

What are the current opening hours of both Active & Pump?

  • New Opening hours of Active: 10:00 am – 9:00 pm
  • New Opening Hours of Pump: 7:00 am – 8:00 pm

 

What are the updated policies for the gym “Pump” and indoor playroom “Active”?

Both Active & and Pump are open daily, and no pre-reservation is needed. However, we have minimized the number of guests’ usage to 2 villas at a time.

Is the equipment in both Active & Pump sanitized?

Yes, all equipment is sanitized by the team every after use of the guests.

 

DRIFT SPA

What are the new operating hours of Drift Spa?

Drift Spa is open from 9:00 am – 8:00 pm.

 

What are the new policies for Drift Spa?

  • For the safety of the guests and the team members, treatments now are done on pre-booking basis to ensure that the team will have enough time to clean and sanitize the treatment room every after use.
  • After each booking, the treatment room will be closed for 45 minutes for sanitization procedure.
  • Guests are required to shower in the treatment room before massage treatments.
  • Guests are asked to arrive 30 minutes prior to treatment time to allow for showering.
  • Face massages are altered to neck and head up to hairline.
  • The Garden Space where the sauna and dip pools are located are also now on pre-booking basis for 1-hour use per villa and will only be accessibly to the booking party.
  • For guests using the sauna they must come in garments ready for pool and sauna use. Towels will be provided.

NOTE: Please note below discontinued or closed services/areas (for the time being).

  • In-Villa Treatments, Steam Room, Reception Restrooms/Changing rooms, Pilates, Private Chargeable Yoga (complimentary morning yoga is still offered by Active), Epigenetics, Salon Services.

SPLIT STAYS

Do you have any guidelines in regards to Split Stays?

Whilst split stay travel within the Maldives is permitted by the Ministry of Tourism, we have taken the decision to temporarily disallow all split stay arrivals at our resort unless you are travelling from another resort within the Minor Hotels portfolio (https://www.anantara.com/en/maldives). This precautionary measure is implemented as part of our resort’s heighted COVID-19 Safety Protocols. It applies to all new bookings made from 16th November 2020. Should you wish to stay in another establishment that is not within the Minor Hotels portfolio during your trip to the Maldives, your itinerary must start with our resort. Our team will process the necessary documents and approvals required under the Split Stay permit application for your next stay. During this period, all day trips to our resort will also not be permitted.

TRANSFERS

Please note that seaplanes and domestic flight operations are on run on load basis, thus there are no fixed schedule at the moment and the confirmation of the flight timings will only be confirmed night prior to the flight.

 

YOUR 7 MINUTES JOURNEY TO NATURE’S PLAYGROUND

Arrive in our little patch of Paradise in 7 minutes by our speedboat.

Dhaalu Airport now offers the ultimate luxury for discerning travelers, INTERNATIONAL arrival and departure facilities. A unique personalized service for those traveling on Private Jets with exceptional VIP Lounge service,

VIP Transfer Service to Jetty & VIP Departure & Arrival Services.

  • Jet Handling Service
  • Customs & Immigration Clearance with direct access to Niyama Private Islands
  • Ground handling service
  • Bespoke Jet Catering services provided on departure by Niyama Private Islands Award Winning Cuisine
  • Slot Clearance