COVID-19 Update: A Message to our Guests

Warm greetings from Niyama Private Islands Maldives,

As the world begins to travel again, I would like to introduce you to some of the measures we are taking to safeguard your health, safety and wellbeing at our resort. 

I am also pleased to share that we continue to offer extra flexibility on all new reservations so you can book with confidence.



Stay with Peace of Mind

We are committed to safeguarding guests’ safety, health and wellbeing through our ‘Stay with Peace of Mind’ health and safety initiative. Key measures include:

Arrival & Departure

Guests have the option to check in online prior to arrival and check out online before they depart. Everyone arriving at the Niyama Airport Lounge and our Resort has their temperature checked, and all luggage is sanitised before it enters the property.

Transport

Cars, and boats are used for internal airport transfers and/or excursions are fully sanitised after every journey. Our drivers and captains follow the strictest hygiene standards and hand sanitiser is available in every touch point.

Guest Guardians

A Guest Guardian has been appointed at our Resort to ensure the highest level of health and safety compliance at all guest touchpoints.

Team Members

All team members have received enhanced COVID-19-related health and safety training, including correct procedures for wearing masks, personal protective equipment and physical distancing awareness.

Public Areas and Buggy Cars

We have significantly increased cleaning schedules in all public areas with particular focus on high-touch areas such as door handles. Our Buggy cars will be cleaned and sanitised after every trip. We strictly adhere to physical distancing best practices.

Guest Rooms 

Rooms are thoroughly cleaned and disinfected after every stay. Every room contains a personal hygiene kit with mask and hand sanitiser for each guest.
For a full list of our COVID-19 measures, please click here.

Book with Confidence

During these challenging times, we are offering extra flexibility and support for all new reservations.

Free change of date or cancellation up to 7 days prior to arrival. Subject to availability. 

If you need to make or adjust a reservation, please call our team on +960 676 2828 or email reservations@niyama.com and we will be delighted to assist you.

Welcome Back

As we envision and hope for a brighter, freer future, Niyama Private Islands Maldives look forward to welcoming you back with our genuine hospitality and personalised service. Nature’s Playground awaits you.

Wishing you peace of mind,

Hafidh Al Busaidy
General Manager
Niyama Private Islands Maldives

 

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COVID-19 OUTBREAK: FREQUENTLY ASKED QUESTIONS

How safe is it to go on holiday at Niyama Private Island Maldives? 

At Niyama Private Islands Maldives, we are committed to safeguarding guests’ and team members safety, health and wellbeing during every moment of their stay which includes the representatives from key areas & functions of the resort, leading by the Resort Doctor measures in line with guidelines issued by the Maldivian Health Ministry (HPA - Health Protection Agency) and World Health Organization. 

The resort management is dedicated and trained COVID-19 task force liaising directly with the local health protection agency and branch of the ministry of health.

We will continue to maximize the use of our space, from beaches to restaurants, to ensure you can relax at a safe distance and all activities executed should maintain the social distancing guide of 2m or 6ft.

No outside visits will be allowed to the Resort. Access will be limited to the Guests only. 


Please click STAY WITH PEACE OF MIND program to learn more about our COVID 19 measures.

What are the requirements to travel to the Maldives and to your Resort?

All tourist arrivals to the Maldives will be provided with a 30-day validity visa on arrival.

As part of the visa requirement, you must present the following documents:

• A confirmed hotel reservation of your stay at our resort 
• A health self-declaration form must be submitted within 24 hours prior to your flight d    departure to the Maldives. This is an online form that needs to be completed via https://imuga.immigration.gov.mv

*Effective from 10th September, a negative COVID-19 PCR test certificate in English on arrival, conducted a maximum of 72 hours prior to your departure flight to the Maldives, for all travelers over the age of 1year.

What is the cancellation policy if I wish to cancel my booking?

During these challenging times, we are offering extra flexibility and support for all new reservations. Free change of date or cancellation up to 7 days prior to arrival. Subject to availability. 

If you need to make or adjust a reservation, please call our team on +960 676 2828 or email reservations@niyama.com and we will be delighted to assist you.


What precautionary measures does the resort have in place to prevent a possible outbreak?

All team members have received enhanced COVID-19-related health and safety training, including correct procedures for wearing masks and personal protective equipment and physical distancing awareness.

We have significantly increased cleaning schedules in all public areas with particular focus on high-touch areas such as door handles. Our Buggy cars will be cleaned and sanitised after every trip. We strictly adhere to physical distancing best practices.

Villas & Pavilions are thoroughly cleaned and disinfected after every stay, including the use of electrostatic machines. Every villa contains a personal hygiene kit with mask, hand sanitiser and antibacterial wipes for each guest.

Table spacing and à la carte-only dining have been introduced to ensure physical distancing compliance and the highest hygiene and safety standards. Prior reservations are required.

Use of fitness areas has been restricted to one villa at a time in line with physical distancing best practices. Cleaning schedules have been increased and hand sanitisers are available throughout fitness areas. All health and safety measures in our fitness areas are fully compliant with local requirements. Prior reservations are required.


Will the Resort provide the PCR Testing for International Flight Departure?

Niyama Private Islands Resort has partnered with the local medical facilities in Male to offer PCR tests service at US$ 205 per person per test. An advance notice of 72 hours prior to departure date is required. Testing will be done in the privacy of your villa and samples will be sent immediately to the laboratory for analysis. The test results will be provided within 48 hours and sent by email. Should the test results be inconclusive, resampling may be required, and additional charges will be applied.
Kindly inform our Reservation Team or your Thakuru from the Front Office Team at the time of your booking or on arrival that you would need a PCR test prior to your departure. Kindly provide your contact details i.e. local phone number, Viber or WhatsApp number and email address.
The samples will be sent immediately to the laboratory for analysis. Please note that the laboratory is closed on Fridays and results will be only available the next day.
What is the protocol if a guest is suspected to have the virus while at the resort?

Suspected guest will be transferred to the designated Isolation guest room, our Rapid response team will be immediately contacted to ensure all required further actions are taken to ensure the safety and well-being of guests and team members. The HPA is required to be contacted and will issue further instructions to the resort after review.


To whom can I speak to in order to get more information about onsite prevention and any other information?

On site - Guest Guardian or your Thakuru 

A Guest Guardian has been appointed at our Resort to ensure the highest level of health and safety compliance at all guest touchpoints.

Please click STAY WITH PEACE OF MIND program to learn more about our COVID 19 measures.

Do you have isolation rooms for any guests or staff members who show symptoms?

Yes, we do have Villas are blocked for isolation for the guests on the Resort, and a designated isolation area in our team accommodation area.

Do you have any medical facilities available on the island?

Our resort doctor and nurse are on call 24 hours, daily. Consultation, examination, will be provided complimentary for all guests. In situations requiring further medical attention or a referral case, including and not limited to laboratory testing and transfer to a government medical facility, the costs of these will be charged to the guest’s account.

For more information, please click STAY WITH PEACE OF MIND program to learn more about our COVID 19 measures.